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  1. OFFstep Help Center
  2. Subscription

Subscription

My Account

  • Is my personal information safe?
  • I want to grant a third party access to my account. How can I do this?
  • How can I access my backups?
  • How do I change my account password?
  • I forgot my password. How do I recover it?
  • I can’t access my account. I’m not receiving the OTP (verification code).

Billing & Subscription

  • What payment methods can I use to pay for my subscription?
  • I want to upgrade my plan. Do I need to pay the full amount to upgrade?
  • Is it possible to downgrade my plan?
  • Where can I check the details of my plan?
  • If I don't renew my subscription, will my music still be available on streaming platforms?
  • How do I cancel my account?
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Copyright Policy and Related Issues

  • Inorganic Activity: Bot Farms and Inauthentic Play Counts
  • I received a copyright infringement warning from Instagram. What should I do?
  • An OFFstep user has distributed my songs without authorization. What can I do?
  • My song was removed due to “abnormal streaming activity”. What does this mean?
  • It looks like I have a lot of plays in my artist analytics but my revenue doesn't seem to be tracking with it, what gives?
  • Why can’t I withdraw my royalties?

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